Refund & Cancellation Policy — Clinic Treatments
Elysium Institut AG ·Tödistrasse 7, 8002 Zürich
1. Scope
This policy applies to allconsultations, diagnostic programmes and treatments ("Treatments") booked with Elysium Institut AG, whether booked online, by e-mail, by telephoneor in person, by patients of any nationality or residence. It forms part of your treatment agreement. Statutory rights that cannot be waived under the lawapplicable to you remain unaffected.
2. Nature of our services
Treatments are personalised medical services. Clinical staff, equipment, consumables and (where applicable) laboratory and apheresis capacity are reserved specifically for you once your booking is confirmed. Medical services are an obligation of careful performance in accordance with current medical science, not a guarantee of a particular outcome.
3. No statutory withdrawal ("cooling-off") right
Because the services are healthcare services, the 14-day withdrawal right under EU Consumer Rights Directive 2011/83/EU does not apply (Art. 3(3)(b) of the Directive), and Swiss law provides no general distance-contract withdrawal right. Any cancellation rights you have are therefore exclusively those set out in this policy and in mandatory law.
4. Payment, confirmation and cancellation charges
4.1 A booking is confirmed when we issue written confirmation and any required deposit or prepayment has been received.
4.2 As a rule, confirmed bookings are non-refundable. Amounts paid are applied as a cancellation charge compensating the Institut for reserved clinical capacity, preparatory work (file review, treatment planning, ordered consumables and laboratory analyses) and lost opportunity to allocate the slot to another patient, except as follows:
Cancellation notice before appointment
Charge
More than 14 days - Full Refund
14 days to 48 hours - 50% Refund
Less than 48 hours OR no-show - No Refund
4.3 Medical unsuitability.
If our physicians determine before commencement that you are medically unsuitable for the Treatment, amounts paid will be refunded less the cost of consultations and diagnostics already performed.
4.4 Cancellation by the Institut. If we cancel or cannot perform a confirmed Treatment for reasons within our control, you receive a full refund of unperformed services or, at your choice, rescheduling. This is your sole remedy for the cancellation itself, without prejudice to mandatory law.
4.5 Serious cause / forcemajeure. In documented cases of serious illness, bereavement or other compelling circumstances, we may at our discretion offer rescheduling or acredit in place of the cancellation charge. Statutory termination for good cause remains reserved.
4.6 Partially performed treatment programmes. If a multi-session programme is discontinued, fees for sessions performed, consumables used and non-recoverable third-party costs are due in full; any genuinely unincurred costs for future sessions will be assessed in accordance with Art. 394 et seq. CO.
5. How to cancel
Cancellations must be notifiedin writing to reception@elysiuminstitut.ch or by telephone at +41 44244 83 83 (confirmed in writing). The time of receipt at the Institut is decisive.
6. Refund mechanics
Approved refunds are made to the original payment method within 14 days, in the original currency. Bank, card-scheme and exchange-rate costs of international refunds are borne by the patient unless mandatory law provides otherwise.
7. Insurance
Patients are responsible for clarifying reimbursement with their insurer. Cancellation charges are not medical services and are generally not insurer-reimbursable.
8. Governing law
This policy and the treatment agreement are governed by Swiss law; place of jurisdiction is Zurich, subject to mandatory venues. Nothing in this policy excludes liability or rights that cannot be excluded under mandatory applicable law.
